Frequently Asked Questions

Find quick answers to your questions below. If you can't find what you're looking for, feel free to contact our support team.

Booking & Reservations

How can I book a room?

You can book a room directly through our website by clicking the "Book Now" button, or by contacting our central reservations team via phone or WhatsApp. We're available 24/7 to assist you.

What are the standard check-in and check-out times?

Our standard check-in time is 1:00 PM and check-out is at 11:00 AM. Early check-in or late check-out requests are subject to availability and may be chargeable.

What identification is required at check-in?

A valid government-issued photo ID is mandatory for all guests at the time of check-in. Foreign nationals must present a valid passport and visa.

When do I need to make the payment for my booking?

Full payment for your stay must be cleared at the hotel at the time of check-in. We accept cash, credit cards, and debit cards.

Hotel Policies & Amenities

What is the smoking policy?

Smoking is strictly prohibited in all public areas and non-smoking rooms. Designated smoking areas are available on the property. A cleaning fee may be charged for violations.

Are your hotels pet-friendly?

Currently, our properties are not equipped to accommodate pets. We apologize for any inconvenience. Service animals with official documentation are permitted.

Do you provide parking and is it free?

Yes, all our properties offer complimentary on-site parking for our guests. However, parking is available on a first-come, first-served basis.

Is free Wi-Fi available?

Absolutely! We offer complimentary high-speed Wi-Fi access to all our guests throughout their stay, available in rooms and public areas.

Can I request an extra bed or a room heater?

Yes, extra beds and room heaters are available upon request and are subject to additional charges as per the respective hotel's policy. Please mention your requirement at the time of booking to ensure availability.

Cancellations & Refunds

What is your standard cancellation policy?

You receive a 100% refund for cancellations made more than 15 days before check-in, and a 50% refund for cancellations made between 7 to 15 days before check-in. No refund is provided for cancellations within 6 days of check-in or in case of a no-show. For full details, please see our Cancellation Policy page.

How do I cancel my reservation?

To cancel your booking, please contact our Reservation Manager at +91 98-5221-5221 or email your request with your booking details to hello@tribhav.com during business hours (9 AM - 9 PM IST).

What if I need to cancel due to an emergency or bad weather?

In cases of force majeure events (like natural calamities, strikes, road blockages, etc.) that are beyond our control, full retention charges will be applicable as per our policy. We strongly recommend that all our guests purchase comprehensive travel insurance to cover such unforeseen circumstances.